Legal

This Privacy Policy describes how SimpleBuildingOps collects, uses, and protects your personal information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, password
• Property Information: Building addresses, unit details, tenant contact information
• Communication Data: Messages, emails, call logs, and voicemails exchanged through the platform
• Payment Information: Billing details processed securely through Stripe
• Documents: Files you upload such as leases, insurance documents, and photos

2. SMS Data Collection

When you use our SMS features, we collect and store the following:

• Phone numbers of senders and recipients
• Message content (text of SMS messages)
• Timestamps of messages sent and received
• Delivery status (delivered, failed, pending)
• Association with your account and properties for context

3. How We Use Your Information

We use your information to:

• Provide and improve our property management services
• Facilitate communications between landlords and tenants
• Send notifications about maintenance requests, announcements, and payments
• Process rent payments and subscriptions
• Provide customer support
• Comply with legal obligations

4. Information Sharing

We share your information only with trusted service providers who help us operate the platform:

• Twilio: SMS, voice, and phone number services
• SendGrid: Email delivery services
• Stripe: Payment processing
• Vercel: Hosting and file storage
• Supabase: Database services

We do not sell your personal information or SMS data to third parties.

5. Data Retention

We retain your data as follows:

• Account data: Retained while your account is active and for a reasonable period after deletion for legal compliance
• SMS messages and call logs: Retained for 24 months, then automatically deleted
• Payment records: Retained as required by financial regulations
• Documents: Retained until you delete them or close your account

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Secure password hashing
• Access controls and audit logging
• Regular security reviews

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Reply STOP to opt out of SMS messages
• Export: Download your data in a portable format

To exercise these rights, contact us at support@simplebuildingops.com or use the settings in your account dashboard.

8. Contact Us

For privacy-related questions or concerns, contact us at:

SimpleBuildingOps offers SMS messaging as part of our property management platform. By opting in to receive SMS messages, you agree to the following terms.

1. Program Description

The SimpleBuildingOps SMS program provides the following types of messages:

• For Tenants:
  • Maintenance request updates and status changes
  • Property announcements and building notices
  • Rent payment reminders and confirmations
  • Welcome messages with portal access links
  • Responses to your messages to the property
• For Landlords/Property Managers:
  • New maintenance request notifications from tenants
  • Payment alerts (successful and failed)
  • New message notifications from tenants

2. Consent

By providing your phone number and enabling SMS notifications, you expressly consent to receive text messages from SimpleBuildingOps. Consent is not a condition of purchase.

For landlords adding tenant phone numbers: You represent and warrant that you have obtained proper consent from each tenant to receive SMS messages before entering their phone number into the system.

3. Message Frequency

Message frequency varies based on property activity. Typical scenarios include:

• 1 welcome message when first added to a property
• 1-3 messages per maintenance request (submission confirmation, status updates, completion)
• 1 message per property announcement
• 1 message for rent reminders (if enabled by property manager)

4. Costs

SimpleBuildingOps does not charge for SMS messages. However, message and data rates may apply from your wireless carrier. Contact your carrier for pricing details.

5. Opting Out

You may opt out of SMS messages at any time by replying STOP to any message. After opting out:

• You will receive a confirmation message that you have been unsubscribed
• You will no longer receive non-urgent SMS messages from SimpleBuildingOps
• You may still receive legally required notices if applicable
• You can re-enable SMS at any time through your portal or settings

6. Getting Help

Reply HELP to any SMS for assistance, or contact us:

• Email: support@simplebuildingops.com
• Phone: (555) 123-4567

7. Compatible Carriers

Supported carriers include major US carriers such as AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

8. SMS Data Privacy

Your SMS data is handled according to our Privacy Policy. Key points:

• We collect phone numbers, message content, timestamps, and delivery status
• SMS is processed through Twilio, our trusted messaging provider
• We do not sell or share your SMS data with third parties for marketing purposes
• SMS logs are retained for 24 months then deleted

9. Program Modifications

We reserve the right to modify or discontinue the SMS program at any time. Material changes will be communicated via email or in-app notification.

10. Prohibited Use

The SMS program may not be used for spam, marketing unrelated to property operations, or any unlawful purpose. Violation may result in immediate termination of service.